Shop Policy


If you are unhappy with your purchase, or you find a fault, please return it within 14 days and you will receive a full refund.


It must be unused and in its original packaging.


It is always best to send goods by recorded or special delivery and retain the proof of postage.


Any items which are returned will be at your own expense and Alison Willoughby cannot be liable for any goods that do not reach the return address.


Any returned orders from outside the UK need to be marked: "Returned British Goods and No VAT or Duty Due" so that no taxes are levied.


Please return to Alison Willoughby using the address included with your delivery.

Refunds will be credited onto the payment method you used to place your original order. Unfortunately if you are returning an item for an exchange, a charge will be made to you for the postage to send out your replacement.

If you have simply changed your mind, your refund will also be less the original postage costs.

Of course you will be contacted before any additional card payments are made.

Payment Methods

Credit/ Debit Cards



Bank Transfer

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